Customer Relations

Returns and Refunds policy

Thank you for shopping at KBS.

If you are not entirely satisfied with your purchase, we’re here to help.

Most products can be returned within 30 days of the original purchase of the product.   Some restrictions may apply based on the Manufacturer’s restrictions.  A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • A defective product was purchased in the last 15 days
  • A non-defective product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You obtained a Return Merchandise Authorization Number (RMN) from us


Note No returns of any type will be allowed by KBS unless they are assigned and accompanied by an RMA number provided by KBS.  

Products that do not meet the above criteria will not be considered for return.

KBS charges a 10% restocking fee.  This fee reduces the value/amount of any credit due to the buyer for returned items.

Some products may only be returned directly to the manufacturer, not to KBS.  This includes, but is not limited to, special orders or customized products.

To obtain a Return Merchandise Number (RMN), contact us:

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

8056 186th Street Tinley Park, Illinois 60487 Attn: Returns

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

The customer is responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, to KBS.  KBS is responsible for the shipping cost of the replacement or exchanged items and will provide the same method of shipping as the customer did to return the items.

Damaged items

If the customer receives a damaged product, please notify us immediately for assistance.  If items arrive at your location and the outside packaging is visibly damaged, you should refuse to accept the delivery from the carrier.  If the customer accepts damaged products and fails to notify KBS within 15 days in writing, KBS deems the order to have been received and accepted as un-damaged.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.


Software that is distributed electronically may not be returned if the product license key has been utilized or downloaded.  Software that is unwrapped may not be returned.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:


Return and Refund Policy of

Privacy policy

KBS operates (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

Log Data

Like many site operators, we collect information that your browsers ends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.</>p

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this…


We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that…


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes to This Privacy Policy

This Privacy Policy is effective as of January 2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at 708-720-5981